Project Samples
Robot Control
UXR, UX, IxD
2024
For a large hospital, I reimagined the touchscreen interface used to control their extensive system of robots.
Grill Interface
UXR, UX, IxD
2022
For an 80-year-old grill company that decided to release a grill controlled by a phone, I investigated how Americans use their backyard grills and invented an interface that provides innovative features while allaying their fears of fire and of failure.
Project Titan
Design Stretegy
2019-2020
As a trusted consultant for a large integrated health delivery company, I led a team that introduced Design Thinking into multiple domains. I designed and facilitated strategic innovation sessions, conducted interviews and surveys, developed personas and journey maps to re-frame the problem, and generated novel solutions to the company’s most important enterprise initiatives.t
Requirements Transformation
Design Strategy
2018
For one of the ten largest banks in the US, I reduced the number of enhancements and defects reported against initiatives in the strategic portfolio by integrating human-centered design into their requirements process.
Google: Opus
Experience (UX) Designer
January 2014 - August 2014
Experience Design requires a broader view of the person than strict product design. For Google Opus, the product we envisioned was a touch screen that would allow the shopper and the store employee to collaboratively shop at the store's counter. We also envisioned the shopper's experience before engaging with the store employee and conveyed our vision through storytelling.
DOD EMALL
Systems Architecture, PM, Product, UXR, UX, IxD
2001-2011
During the period after 9/11, I helped the Department of Defense modernize its purchasing of everything from paperclips to aircraft parts as a System Architect of DOD eMALL (now FedMall). The program, according to the federal government’s business case, saved American taxpayers billions during the ten years I was involved.
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